I live in an attached house on a busy street with 3 other houses, opposite us are houses up and down the street. Nearly all of the properties up/down the street on both sides of the road have access to Full Fibre according to VMs postcode checker. B...
Third party contractors tuned up last friday(a week ago) to do external work. However as my farther works for a call centre from home, I said they would have to come back at a later date. I ahve now sorted that issue but they have not come back to do...
HiI would like to move my Hub from the lounge to the garage. its about 30ft away from the outside VM connection box - i believe VM engineers can do this for a flat fee.Anyone on here from virgin can clarify this and if someone can contact me to get ...
Hi all, need help with an obscure issue. I'll bulletpoint our story so far:-Moved into a terraced house within a social housing estate in 2022.-VM are the only fibre providers on the street.-Our next door terraced neighbour has VM broadband service-W...
Hi this morning 28/11/2024 virgin media engineers were operating on my road laying in new cables they erected a barrier next to my car which fell over and damaged my car rear door. After speaking to the engineer he denied any wrong doing I have clear...
My address is not listed, all my neighbour houses shows up and many of them use Virgin connection for broadband. Its a new build property I have moved into and the property address is already listed on Royal Mail so not sure why it doesn't show up he...
 Hi everyone sorry if I’ve posted in the wrong group. I’ve had no internet all morning, upon further inspection of my box I’ve noticed one of the cables has snapped. How do I go about getting a new one? Is there any shops that stock them? Or do I nee...
I was hoping someone might be able to advise/suggest a solution to my install query.I am looking to change from sky to virgin for tv and broadband but have some install questions i cannot find answers to. Firstly mu current set up. BT/Sky broadband, ...
I am a Volt customer and saw I can get some free Wifi pods as a benefit but am required to run a test on my hub 4 via the VM Connect app. Unfortunately despite being connected to my wifi and it working on my device the app wont find the Hub, I've tri...
Well after being put back to Jan next year its finally been confirmed that I can't get VM fast fibre. Just had a oh so fun conversation with some VM call staff who basically lie to keep a potential customer. Thank goodness I managed to dodge this com...
