Longer fibre cable

Hi, is it possible to get a longer fibre optic cable so I can move my router, and if so how do I get one, many thanks for any help.

Exposed cable

There is an exposed virgin media cable running to a neighbouring business property, this poses a health and safety risk as well as potential insurance claims. How do I notify you privately of the address in question?

London NW6 Broadband issue

Can anyone at VM confirm there is a broadband issue in London NW6? text updates are saying engineer is on site, then engineer is on their way and now a fix date and time of November 27th at 8pm.thank you

Installation at a listed building

Hello!Me and my partner are in the middle of purchasing a property that is a grade 2 listed building. Our preferred choice of provider would be virgin as they offer the best speeds which we'd need as we both work at home, stream, play online games et...

I’ve never received WiFi this is all I’ve got it’s connected to my phone but never works What should I do

Will broadband bills just increase forever ?

So apparently all virgin media customers our bill will go up by £3.50 every April but won't it just get to the point where like the cheapest broadband bill will be like £200 and 90% of the average people will be priced out of having Internet because ...

Missing cover for external cable box

We are missing the cover for our external cable box. I'm presuming it's broken off as the clips at the bottom are broken and worn. I've since wrapped a bag around it so it's not exposed and getting drenched in rain. How can we get a replacement ASAP ...

wayleave permission

Your wayleave office (Faye Hoyland) wrote to me a couple of years ago (ref 270359) requesting wayleave permission to work on my property which I refused, I also backed this up in an email to say the same however today I have, again three contractors ...

Full Fibre available in my street and to my neighbors but not my house

I live in an attached house on a busy street with 3 other houses, opposite us are houses up and down the street.  Nearly all of the properties up/down the street on both sides of the road have access to Full Fibre according to VMs postcode checker. B...