I recently signed up to Virgin Media as I'm in the process of moving to a new house. A pre-installation team came out on 25th April and put a box on the side of my house, so all seemed fine. But then I received an email with the following text:Sorry,...
Hi all , I’m a new house owner and when I called up virgin to get wifi , they said that there’s no need for an engineer to come as Virgin has been previously installed before , so they sent the quick start up kit , I’ve had a look around the house fo...
Haven't received any packaging for a router I need to send back. Could anyone help?
Hi, Can someboby please get in contact with me as I need my internet cable moved. Many Thanks
I was onto support over a week ago as broadband disconnected around 22.00 pm I waited till the following morning the 22nd April to phone and complain as it was still off at 9am.finally got through to another team helper he ran the usual test router r...
Im moving into a new build home in 2 days and there is a virgin box outside and sockets in various rooms. The developer said virgin media was installed and ready to go. However when i search online for deals it says its not in my area. ive been tryin...
Speaking to Virgin customer service a few days ago, I was told that they were cutting the blueyonder email and that it would no longer work, but she couldn't give me a time frame for this. Does anyone here know? My wife and my father-in-law both have...
Hi, I was wondering if there is a way to move my router and its connection to the wall from one side of the house to the other?
Hi all new here. Anyway we just had our 1gig package installed and on the back of the router there was a removable tab that had a qr code and details of the router name and password. The thing is when the engineer had finished they didn’t put the tab...
Hello, I am not a VM customer but I have an external brown box on the wall of my new build home.I notice the cover has come off and is nowhere to be seen. The wiring is now exposed. I would like to get the cover replaced so any help / advice would be...
