I ordered broadband service a couple of weeks ago to be installed on 4th December. I received an email yesterday saying the kit will be delivered on due date but with no tracking information. Waited all day but no kit delivered.Asked customer service...
Hi, We are planning to drop few kerbs at the front of our property to build a drive. There is a CATV pit on the way so I would like to ask for a contact details to relevant departament who could help us with this subject.Thank you in advance.
  I got my virgin Wi-Fi installed a month ago and have since been trying to get them to fix the way the engineer installed the external cable, and the way it fits down the wall for over a month now (the engineers that came to look at my building prio...
My 18 month contract is coming to an end in the middle of Feb, and this is the first time I'm not on a student contract so it will be the first time I do the whole threatening to cancel to not get a ripoff on renewal. I'm currently paying £30 for an ...
Sadly I'm in a similar situation to so many others on here. My outside box has already been installed (16/12/2024) but my engineer installation has been delayed and my My Virgin Media 'progress' bar still shows "Preparing your property". In the past ...
Transferred over from Talk Talk on 10th Virgin handled the swapover. Checked with talk talk to be sure everything cancelled turns out they are still billing me. They say the switch shows pending and I need to get Virgin to cancel the switchover. Also...
My neighbours in the same flat building downstairs have access to gigabit speeds, the next door neighbours can get gigabit, the neighbours across the street (even numbers so different postcode) can all get gigabit speeds, so I don't understand why my...
I was due to have my router delivered last week 12/12/24. I took the day off work to make sure I was in and available to receive the hub. The guy who arranged my upgrade was great and gave me a list of available dates. Thursday came around and having...
Has anyone actually managed to order wifi pods from Virgin? We were set up on virgin 2 weeks ago and the engineer agreed that we will need at least 2 wifi pods to reach the back rooms of the house. I have been in contact with live chat and over the p...
Hello!We have recently had VM enabled on our street and nearby streets, However the makeup of our addresses seems to be confusing the address checker so i cant place an order. We have a street that is numbered as such 1, 1A, 2, 2A, 3, 3A etc the "A"...
