Hi, just received my new router and don't have a wall socket for quick installation. We had virgin before but had tv and broadband. There is no wall socket but just the attached setup. Black cable comes directly in from the outside box then goes i...
We have recently switched to Virgin and ahead of installation date, we need to cancel with our current provider. Do Virgin do this on our behalf or do we need to get in touch with them?
I had my internet sevice installed yesterday but have yet to recieve an email link to the feedback survey. I've confirmed the contact details on my Virgin account are correct and double checked my spam folder too.Would it be possible for the email to...
We have lost our power cable/ adapter for our VM mini box. Can you help?
Hi there,I also need my Virgin Box removed from outside my house, before Building Works are commenced. I will need it removed before end of June 2024 at the latest. I do not know who to contact about this.. I would be grateful if someone from Virg...
Hi there,We are in sheffield and have had no broadband since Thursday. I had a technician booked sat morning which virgin cancelled without informing us, 4 hour house wait. I have rang customer support the last 2 days, all they can say is there is an...
HiWill this set up be an easy transfer for internet only? The cable at the top of the splitter goes to a second splitter in another room (second photo). Will I be able to connect my modem to either the middle connector in the first photo or either in...
So I wanna join virgin because I’m sick and tired of these Openreach lines and internet is awful beyond belief and no matter what I do if I change company all the same due to open reach cables and all internet is bad now I go to try join online even ...
I know this has been asked on here before and the only solution seems to be for a member of the forum team to get involved - I have already contacted Live Chat and the call centre without much help.Virgin Media have installed a box on the front of ou...
Hi, the cover for the external junction box outside our house is missing and the cables are exposed to the elements. Would it be possible to get this replaced?
