Hi everyone,I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1).The bo...
Hi, I have received my new Hub 5 and it working fine apart from the telephone. I boxed up the old router as per instructions and went to drop it off at the designated drop off shop found on the app. When I went into the shop and the lady scanne...
I have the same issue where by the Hub 3 has no wi-if and tells me ‘no internet connection’ and 192 168.0.1 page says update in progress. In the last 2 months, I have had three failed Hub 3 replacements, 2 failed Hub 5 attempts (unable to get Hub 5 b...
Joining the conversation- only 7days with Total Loss of Service. Engineer visted said re-pull needed and will be done within 24-48hrs. Have rung VM customer services and no details of appointment…have rang serval times and they are all clueless - eve...
My elderly mother has just received an adapter that she needs to fit when her service changes to fiber Network.How can we book an engineer to assist my mother who is 90, has dementia and needs her Virgin Media for her Careline.Thank for any help
Hello all.At the moment I have Hub 3. My devices set up includes various Smart TV`s, Ring Video doorbell, Ring Cameras, Other cameras, Smart plugs, 3 x Echo show devices, PC, over 30 devices in total.My question is, If I were to upgrade / ch...
Hi there, We moved into our house a couple of months ago and the connections on the outside of the house are exposed. Someone told me this should have a box/cover on it which it hasn’t had since we moved in. How do we get this repaired? Nothing menti...
I just got virgin fitted yesterday and the engineer fitted a cable booster. The plug in bit had a green light. I list power for a bit yesterday and when it went back on the light was red. The splitter has a green light.What's happened how do I fix it...
Just had self installation delivered, have no wall socket just two cables from the wall. When plugged into either cable the hub just flashes green 路
I just got a new virgin media broadband, TV and phone and was delivered yesterday but having issues with installation because there was an old wire in the virgin media socket and I don't know how to remove it and put the new one.Secondly, I can't reg...
