Re: No virgin media wall socket
I have the same problem. No Virgin media box, just some cables and an open reach port on the wall. Please help
Forum Posts
Resolved! LWifi not working
I received my quick start kit on Friday. The irony of the name...'quick start'. It wasn't quick and it didn't start. I'm waiting for an engineer to attend on Wednesday afternoon. Ten minutes after my 'quick start' kit' had arrived, I received an ema...
Is it common for ISPs to remove cabling for debt in the UK?
Am finally a homeowner after many years and I am having a real headache trying to get internet installed. When Virgin Media turned up they were really confused (but friendly and helpful), as there was a VM box with no cables in it on the property. Th...
Contract change
Hi,Have signed a broadband fibre contract recently. Have contacted virgin to lower package speed but never received a new contract in my inbox. Any way I can check this change has gone through (service will be installed mid December)?Thanks
Resolved! MOVING TO A NEW PLACE BUT UNSURE WHETHER I NEED TO BOOK AN ENGINEER
Hi, I’m moving to a new place and I’m unsure whether I need to book an engineer for the connection or if I’m able to reconnect it myself.I’ve dropped a picture below of the existing set up in the house.if anyone has any ideas it would be much appreci...
Resolved! Do Pre Pull days count towards Delayed Installation Compensation
To cut to the point fairly quickly, as this seems to be a very common issue, VM delayed my installation (several times) from the original install date to finally installing 47 days later after the original date, however they have only compensated me,...
After moved house with the same package, virgin media charge me £23 per more month.
Hi When I told virginmedia that i will move house on Oct 2023 and confirmed using the same package. The virginmedia staff did not told me the monthly fee will change.But what I received the first bill and found out virgin media charge me £51 per mont...
Service down since Monday
Hi, I had Virgin 1gbit installed in July and it has been working great until Monday morning when it went down unexpectedly. I went through the troubleshooting steps on the website to no avail and booked an engineer for yesterday. The engineer turned ...
Cable entry point move for building work
Hopefully someone can help? I need the entry point moved as we are starting building work in January. However, I can't work out which option it is when calling and each time I do choose one, the waiting times are very long!I know it costs to do thi...
