Hi,My QS device should arrived on friday but nothing happened. No message from VM neither from Yodel.Also no Tracking number for the parcel. Is anyone can provide any updates from VM side what’a going on? Doesn’t look very good for a new customer..Of...
I've just had a new Hub 3, I'm monitoring my connection as I'm experience very intermittent loss of packets which is giving me the odd issues with online gaming.I've been trying to diagnose this for the past week now, I've replaced CAT6 cables betwee...
Hi, I am having a similar issues, a house I'm moving into does not show. I've filled in the form but have not heard anything back Jack
I awoke this morning to find this strange marking at the end of our driveway, along a part of the Service Strip that was dug up and poorly re-laid only a few years ago by VM cable installation contractors. Is this a VM marking and if so, what does it...
Hi all I’ve recently upgraded my router to hub5 and I’ve purchased some Tapo TP link sockets … I’ve tried to connect them to the router but my Tapo app keeps saying to check your deny list on router or firewall settings… has anyone had the same issu...
I am desperate. I would never usually post but I am feeling defeated. VM is the only service in my area that provides good speeds. I made my order on the 25 of November and it’s now the 11 of December and have received nothing. I work from home and d...
Hello, to my surprise after sometime, I have finally received my starter kit however the previous owner has Hub 5. Today I received a Hub 3 Starter kit, so I have gone backwards.I do not want to start it until I have the Hub 5 Starter kit. Can the pr...
Hi! I raised an order for 1Gig broadband which I subsequently cancelled yesterday due to router delays. Anyhow, the router arrived today and I rang up pre-installation team to ask for the original order to be re-instated (it was a good deal!). They t...
Hi The cover to the brown Omni Box at the front of my house has broken and I can't get it back on. Does anyone know how I can contact Virgin to get this sorted. I tried a chat via WhatsApp but none of the options got me anywhere and their phone lines...
Rightfully frustrated with how my home move has been handled because this is FAR from the smooth experience I was led to believe.Install was booked for 27th which was moved ON THE DAY to the 18th December due to pre-install not being done. This was a...
