Hi,Not sure who can help or advise but I have wasted hours trying to get to talk to someone who can help me move my cable entry point. Honestly it’s the most painful service system I’ve ever come across as you just can’t talk to anyone and I’ve been ...
Please can someone help?????I signed a contract and received an install date for the 18th Jan 2024, it was delayed and I another date March 5th, then April 17th, and then 7th May. Yesterday (1st May) I received email and text to say that the the inst...
UK based. I switched to Virgin for broadband a few weeks ago. When the first engineer came, they said there was no cable to my property (a block of flats) so a 3rd party company would need coming to do the pre installation.A few weeks and 3 engineers...
Hi We have a sunken manhole on our drive and have been told it could be one of yours. My address is 49 chamberhouse drive, Rochdale, OL11 3LS I have attached a picture of it
Hello, i have moved into a property that previously had virgin, the cable from the street goes to my outside wall to a damaged box and ended thereI have put on a new box and and put a conduit thru the wall ready for internal cables I have enquired wi...
Hi guys,I’m moving into a new build property at the end of the week and want to take my Virgin account with me. Virgin is installed into the property and it has Virgin fixings throughout the house. I can’t switch online as it tells me Virgin isn’t in...
I've just got back from being away for a month and apparently the internet has been working absolutely perfectly the whole time.I've had suspicions it's my phone that messes with the WiFi for a while, is that crazy??Hub 5 is currently stuck in a loop...
We ordered a Hub 5 that arrived today but was missing the isolator cable needed to plug the router into the Virgin receiver. In the quickstart kit it said that the hub, power supply and isolator cable would be included. I have tried to ring VIrgin cu...
My GIG 1 package has been active for about 4 months during the whole time on 3 separate occasions the modem is 'resetting' itself to Router mode. It takes a complete reset to 'undo' and reconfigure in modem mode. Does anybody have any suggestions bef...
Hello,We've just had the pre-install work done outside our house. We caught the engineer just as we were going out and he told us what he'd be doing - running a cable from a nearby telephone pole, which was fine. I asked if we could have it round the...
