Damaged outdoor Junction box
hi, my outside junction box has been damaged with the recent bad weather , i was wondering if this can be replaced by virgin ?
Forum Posts
Resolved! Advice on cables
New flat - has Virgin connection and 2 sockets with a cable already attached as in photos below (both sockets exactly the same, just in different rooms. It looks to me to be a screw on connector (I imagine there's a proper term for this, sorry) - in ...
Wall Damaged to property when Virgin Installed Broadband
Our external wall was damaged by Virgin Media Engineers, the property is a commercial site and a Tenant had Virgin Media install a New Broadband connection, since then i have tried to contact Virgin Media, but not had any joy
Loose cables across my property
Firstly, i am not a virgin media customer, which might explain Virgin's total lack of action in this regard, despite raising numerous complaints.When i purchased my property, there was a legacy virgin broadband connection - this was a loose cable whi...
Yodel lost superhub
I had rescheduled my delivery since yodel didn’t offer any information of what time they were going to deliver so I had changed my date. When I went on to check this today they said they had “misplaced” my order. Has this happened to anyone else? How...
Exterior box cover
Hi My exterior box cover has blown off due the bad weather, how can I get a replacement.
Hub Delivery passed it's due Date
Hello, My hub was due to be delivered on 31.01.24. I have only had the first notification of delivery and have received no communication.Could you please look into this, I'm quite anxious that my contract with my previous provider will soon be ending...
Broadband - no contract / delivery details
I have just moved into a new property which has a Virgin line in it from the last tenant, so requested a self-install pack for the 1 Gig Fibre broadband only package, for delivery today 1st February I've not received my proper contract nor any infor...
Getting hung up by pre installation team
I'm trying to cancel my contract as it hasn't been installed yet, and I keep getting transferred to the pre-installation team but I keep getting hung up on three times. The first two times I was hung up mid transfer, the 3rd time I was put through to...
Resolved! New hub 5 WiFi pods
Just installed new hub 5 router. All good, except my three WiFi pods are not connecting to the router. I get continuous flashing white lights.Can anyone help? have obvs tried turning both router and pods on & off
