Box stuck on welcome screen
Moved to TV360 section
Forum Posts
Technician survey not received
Hi, Looking for someone to pass on some positive feedback abiut the technician who came to my property this morning ro install/set up my virgin media. I've not received the survey email but I hope this post finds him and his manager and credit is due...
External cable installation
  I got my virgin Wi-Fi installed a month ago and have since been trying to get them to fix the way the engineer installed the external cable, and the way it fits down the wall for over a month now (the engineers that came to look at my building prio...
Renewal song and dance?
My 18 month contract is coming to an end in the middle of Feb, and this is the first time I'm not on a student contract so it will be the first time I do the whole threatening to cancel to not get a ripoff on renewal. I'm currently paying £30 for an ...
New customer already regretting this
As the title suggests, im a new customer , coming from BT. (thankfully i havent cancelled BT yet)I ordered during the black friday offers, 4th Dec. got an initial date of 18th dec for engineer install which i didnt think was too bad.my cable "partner...
pit of hell
So i had intermittent speeds and called an engineer to have a look - which he did and replace the internal connections and i said its still wavering at about 80mbs and im paying for 500g b. So he booked a re-pull on the same day Dec 6th. Two people ...
Delivery and installation issues: please post your updates here.
Hi everyone,There are an ever-increasing number of new threads on this forum talking about the ongoing delivery and installation issues for Virgin services.Could I suggest that everyone who is experiencing such issues posts in this thread, so we have...
Resolved! My neighbour in the same flat can get gigabit, but I can't get anything
My neighbours in the same flat building downstairs have access to gigabit speeds, the next door neighbours can get gigabit, the neighbours across the street (even numbers so different postcode) can all get gigabit speeds, so I don't understand why my...
Resolved! HUB Delivery delays
Here we go again? I originally upgraded to Gig1 on 20th November with a Hub5 due to be delivered 3rd December. It didn’t arrive due to a number of reasons (yodel have it but haven’t delivered due to snow, rain, being busy) but after several phone ca...
New hub not arrived, but "To avoid loss of service, please install it within 5 days"
Hi everyone, Like others, I accepted an offer to upgrade my old hub to a new one, and although delivery was due on Wed 18th Dec, it hasn't arrived. I got a text on Wed 18th Dec saying the new hub should be arriving that day, and "to avoid loss of se...
