Wall connection box

[porkpiepete]

Good evening

I have just joined virgin media and it said i was ok with setting up the equipment myself. However I currently have sky fibre and virgin I believe still use the coaxial connection.I have booked an engineer visit as i do not have a virgin socket and would not be able to set up myself.

I only have an old box (see picture) and it says SKY on it, would virgin plug into this and work?

[Tudor]

Not you cannot use any of those connections. The VM technician will set it all up  for you.

[porkpiepete]

Hi Tudor

Thankyou for your reply. But that is the only connection that is in my 5th floor flat!

My other connection is SKY fibre that i have had for 18 months since i moved in.

[jpeg1]

In that case the technician will need access to the service room to change over the connections. 

[Vikki_M]

Hi porkpiepete

Thanks for your post and welcome to our community.

We're sorry to hear you've been unable to do the home install due to a missing connection.

The engineer visit should resolve this 🙂

Please do let us know how the visit goes.