Virgin Media service not available at the property but next door neighbours have it

[jgallegos6139]

Hi,

Virgin Media postcode checker shows that their service is not available at the address however the next door neighbour and a many others on the road are able to get the service.

Can someone from Virgin Media please help me to check if I can get Virgin Media at this address please?

[Kath_P]

Hi jgallegos6139, 

Thanks for your post and welcome to the Forums. It's great to have you on board with us in the Community and even better that you are wanting Virgin Media services. 

I'm sorry to hear we're not currently providing a service to the address but am happy to find out if there are any current plans in the making for you. To do that I will need your full address. I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks, 

[Kath_P]

Hi jgallegos6139,

Thanks for your patience whilst I waited for the lightning teams to come back to me on this one. 

They have confirmed that as of yet, there are no plans in place to install your address I'm afraid. 

I know this isn't the news you'd be hoping for however make sure you register your address with us here, if you haven't already. Once registered the team can get some plans on the go to come to your area 😊

Take care and apologies once again.