Unsecured external cable connection

[NViana14]

External cables are not protected and are not in a virgin box. Due to this, they were accidentally cut whilst gardening. Shouldn’t they have done a protected cable installation to a virgin box? I noticed my neighbours have bt and g-network boxes.

[jpeg1]

Post a picture. 

[David_Bn]

Thanks for reaching out to us @NViana14, and a very warm welcome to you!

Sorry to hear of the current status of the cable - if you can please provide a picture as requested, this will give us a better understanding of the issue at play

Thanks

David

[NViana14]

Already solved this morning by your team. 
thanks 🙏🏼 

[Gareth_L]

hello NViana14.

Thanks for the update. 

Were glad to hear our team resolved the cabling for you.

if you need anything else, you know where we are.

Gareth_L