Survey First Maybe?

[Mark2260]

Hi, 

As my BT connection is playing up and yesterday was giving me 0.97 upload speed while working from home I'm going to give Virgin a try, but because of where the outside connection was put years ago (in front of garage) the cable will need to go in through my internal garage and up over the loft inside and down into the service cupboard unless they want to move it over to the front door, who do I speak to for this please.

Thanks

Mark

[Hosay299]

U can call vm sales and speak with the sales team and they or the install team would arrange a site visit if need by there 3 party that does it or one othere own team depending on the arae reqiuired 

are u saying the house has a VM box already insalled inside ??

As ours goes under our front garden and in the wall at the front 
can u upload a photo of ur area in front of ur house as could help with where they could put it if u want to 

[Mark2260]

Hi, no box there, cable from street up slope to face of wall on internal garage, through that then up internal wall and over, back down into utility cupboard where Vigor 2865 and switch is with home surveillance gear too.

[Hosay299]

Ok thanks so u want it to go to ur connection room ?

Can u take picture showing other side where the room is from outside. 

Do u have grass from the pavement to ur house. 

Ours is here I uploaded a picture in moment.

[Mark2260]

Utility cupboard is behind here, gas, leccy, water all underground.

[-tony-]

you can get a site visit and they may tell you they will do it but on the day especially if you are not there for the outside work then they will do as they want 

an omni box on the front wall facing the road is the likely start with the hub in the garage - from there it would be up to you to run an ethernet cable to your utility cupboard

if you ring you are likely to be told all you want is fine and it will happen - the sales people will promise anything to get you to sign up - what happens at the actual install can be a very different thing

so have another think 

[Tudor]

From what I can see you should run the VM hub in modem mode as you have your own router. In this case the best thing would to have the VM hub installed in the garage and then get an Ethernet cable run from there to the current location of your own router. I have always run in modem mode and my hub is under the floor, under the stairs.

[Hosay299]

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@Tudor wrote:

From what I can see you should run the VM hub in modem mode as you have your own router. In this case the best thing would to have the VM hub installed in the garage and then get an Ethernet cable run from there to the current location of your own router. I have always run in modem mode and my hub is under the floor, under the stairs.

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SO true Ours is a long the hedge in the ground where the grass is so it gones from the fence / hegde to the grass back to the house wall
 

The 1st time they did it was put in the long the fence on show now it has been put under the garden and grass 

[Ayisha_B]

Hi @Mark2260 👋

A warm welcome to our Community Forums and thanks for your post. 

We would love to have you on board! 😃

The best way forward would be to give our Sales team a call on 0800 183 1234 and they can arrange a site visit. 

Let us know how you get on so we can offer further support if required.