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Return equipment

StaceyH1
Joining in

3 weeks ago

I cancelled my virgin media account but I am still being charged because I haven't been able to return my equipment. I have requested the return box 3 times and haven't received it. I've tried live chat several times and requested someone contact me through WhatsApp but get a error message and chat shuts down. 

 

I'll pay to return it but where do I send it to? 

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2 REPLIES 2

Adduxi
Very Insightful Person
Very Insightful Person

3 weeks ago

If you have the boxes you can create your own returns here FREE Virgin Media Returns | Yodel

Please keep any and all receipts, as VM sometimes are a bit slow at acknowledging returned equipment.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Gareth_L
Forum Team
Forum Team

3 weeks ago

Hello StaceyH.

Thanks for your first post and welcome to our community.
Sorry to hear you're having an issue returning your equipment.
I'd like to investigate this for you.
If you don't mind, I'll need to send you a private message to pass security. 
If you can check your logo at the top right of your screen that would be great. 
Gareth_L
 

 

 

 

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