Virgin have repeatedly lied to me during the time I have been waiting for them to install the internet at my property. I am told the issue with the external line is fixed, but when people attend my property to do the internal installation I am told nothing has been done since 2 July. Someone told me I would be sent a dongle in 2/3 working days to provide us with internet until they could fix the issue with the installation. I was told this would connect to up to 5 devices. The detail given in this lie is astounding.
I am pregnant. I mostly work from home as travelling into London is hard work. I am using all my mobile phone data to hotspot my work laptop so I am able to do this. I have told Virgin this, and that we have no access to TV without the internet in our house. We had to ask to go to people's houses for the Euros and Wimbledon. We are now missing the Olympics.
The stress of multiple calls to operators at Virgin who are telling lies if significantly affecting my mental health at a time when I am full of hormones. Virgin has a duty of care to its customers. When is someone going to stop lying to us and install the internet at our property? I have submitted two complaints, but nothing works.
[MOD EDIT: Subject title changed for clarity]
