Hub keeps disconnecting

[rozwad]

Is it possible to get hub replacement as my is faulty, it keeps disconnecting devices, already tried resetting and other stuff. How can I apply for hub replacement?

[lotharmat]

Is it just wireless that disconnects or wired too?

[-tony-]

---

@rozwad wrote:

Is it possible to get hub replacement as my is faulty, it keeps disconnecting devices, already tried resetting and other stuff. How can I apply for hub replacement?

---

you can wait here for VM but they will want to  establish if the hub is faulty or if its something else - so as above what is disconnection - if you dont have any wired devices what do the light/s on the hub do when devices disconnect

log into hub3 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream

if its an earlier hub button is top right

[Zak_M]

Good morning @rozwad. 

Welcome to the forums and thank you for taking the time to post. 

I am sorry to hear that you are having some issues with your broadband. 

Are you able to let me know how you are connecting to the hub, is this via a wired or wireless connection?

Kind regards,

Zak_M