Menu
Reply
rozwad
  • 2
  • 0
  • 0
Joining in
107 Views
Message 1 of 4
Flag for a moderator

Hub keeps disconnecting

Is it possible to get hub replacement as my is faulty, it keeps disconnecting devices, already tried resetting and other stuff. How can I apply for hub replacement?

0 Kudos
Reply
lotharmat
  • 3.66K
  • 247
  • 680
Community elder
91 Views
Message 2 of 4
Flag for a moderator

Re: Hub keeps disconnecting

Is it just wireless that disconnects or wired too?



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

0 Kudos
Reply
-tony-
  • 17.68K
  • 1.37K
  • 4.27K
Very Insightful Person
Very Insightful Person
87 Views
Message 3 of 4
Flag for a moderator

Re: Hub keeps disconnecting


@rozwad wrote:

Is it possible to get hub replacement as my is faulty, it keeps disconnecting devices, already tried resetting and other stuff. How can I apply for hub replacement?


you can wait here for VM but they will want to  establish if the hub is faulty or if its something else - so as above what is disconnection - if you dont have any wired devices what do the light/s on the hub do when devices disconnect

log into hub3 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream

if its an earlier hub button is top right

____________________

Tony
0 Kudos
Reply
Zak_M
  • 5.11K
  • 281
  • 481
Forum Team
Forum Team
23 Views
Message 4 of 4
Flag for a moderator

Re: Hub keeps disconnecting

Good morning @rozwad

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you are having some issues with your broadband. 

 

Are you able to let me know how you are connecting to the hub, is this via a wired or wireless connection?

 

Kind regards,

Zak_M

0 Kudos
Reply