How do i book an engineer to remove wall box
I’m no longer a Virgin Media customer but i need to arrange an engineer to safely remove my external wall-mounted cable inlet box and cable. Any ideas?
Forum Discussion
I’m no longer a Virgin Media customer but need to get an engineer out to remove my wall box. Any ideas?
If you want the inernal cabling removed, that is a DIY job. Take it back to the omnibox outside and disconnect there. If you are being really thorough, cap the end of the outside cable with a terminator.
If you mean the outside omnibox and cable, VM's usual response is they won't remove that unless it is a H&S problem.
You are unlikely to receive a reply from the VM forum team here in ‘Tech Chatter’. A VIP or moderator might move your topic to a better forum to get a VM reply.
Thank you so much for your help. The interior cable was removed so it’s the internal and external wall box plus external cable i need sorting.
Yeh, looks like they’ve moved my info request 👍- Robert_P
Forum Team
Hi Dexter911
Thanks for posting in regards to your Omni Box (the external wall box) and it's removal. We can see you have posted this in another thread, we ask not to raise multiple threads for the same issue as this can convolute the issue and lead to delays in getting support.
We can see we have replied to the other post so will arrange for this thread to be closed.
As advised above, VM will not usually remove the external box or wiring unless there is a H&S issue. Since there are no harmful voltages in the box, that seems unlikely. You can ask, but the answer will probably be in your own hands.
