Help! My TV box was not delivered

[carolinew]

I bought my new TV and Broadband package on the 1st of August. My broadband router arrived by the 5th and during set up I noticed that the TV Mixit box has not. 

I phoned on Tuesday 12th August and the handler advised me that I was right the box was not delivered, and that they would send one out - delivered by end of day Thursday (14th) 

It is now Monday 19th and still nothing. How do I continue?? Who do I contact next? There is nothing on the self help website! 

Lastly, will I have paid for a month of TV when I have 0 access!? If so, how do I claim that back? 

[Ashleigh_C]

Hi there @carolinew 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry to hear that you have faced an issue with your delivery and that the box has still not been received! I would be happy to take a closer look into this with you via a private message. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.