Failed appointment

[kirstyvm]

We had an engineer booked and confirmed for first connection this morning (8am to 1pm).

Had two visits by svella during the week connecting from the box in the street to a new brown box on the outside wall.

At 7:34 today we recieved a text message saying "Blair" would "be arriving in approximately 30 minutes".

It`s 14:00 now and no sign or further contact. Not sure how to rebook or even if its worth it after waiting in all morning.

[Kath_F]

Hi kirstyvm, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear there has been an issue with an installation appointment you had booked. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,