Damaged cable

[davidp1012]

Switched from Sky to Virgin around a month ago and although it works ok the fitter left the wires exposed and the cover on the ground outside. It has been impossible to contact anyone from Virgin to get this issue put right. None of the phone option are what I need. It will only be a matter of time before a passer by decided it will be fun to cut the clearly visible wires

[jbrennand]

Post up a photo or two of the box and a VM person will respond in a few days.

But call it in on the fault line too, try this...

+_________________________________

Firstly call it in on the “faults” line - on 150 (VM Phone - free) or 0345 454 1111 (any other phone - national rate). Use option 2 (faults), dont press any other buttons when offered and you should be in the queue for the next agent.
If you get cut off after an automated reboot cycle, just call back in a couple of minutes as the system should know that you have just been on and it hasn’t helped and put you in the queue.

Try now, but calling at 08.00 midweek (09.00 Sun) is the best time to get through quickly at busy/closed times you may get redirected to offshore - hence calling early is best.
You can text VM on 0753 305 1809 include account name/number and what the issue is, there is also a “Chat” option on their website - but note that replies usually take longer. Or you can speak to the team on WhatsApp by logging into your online account via a mobile handset and there will be a link to speak to VM by Whats App (the number is 0780 3089 684 ) - you can use the same number for their other social media platforms too (TwitX/Fbook. etc) - so try them all.

[Beth_G]

Hi davidp1012

Thanks for your post, welcome to the Community Forums.

I'm sorry to hear that some of the wires have been left exposed during your installation. Do you have a picture of this that you could please pop over on here, and let us know if these wires are on your property or outside your property boundary? We can get this sorted for you.

Thanks,