Damaged brown Box on Outside Wall

[jojo1968jo]

Hi 

As per the picture, I have noticed that the brown box on our outside wall is damaged (but the internet still seems to be working fine). It is the outside cover (NTL) which is damaged and broken due to it being over 20 years old. Please could you please help me get the box fixed as all the wires are exposed to the rain and wind etc.

I have tried ringing 150 but there is no option to report damaged equipment so this is my only way of asking for help!

Many Thanks

Jo

[Tudor]

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.

[Matthew_ML]

Hey jojo1968jo, thank you for reaching out and a very warm welcome to the community, I am so sorry to hear about this.

Let me send you a DM so we can get this sorted out.

[Matthew_ML]

Glad we've managed to get the ball rolling on this, do keep us updated 🙂 

[RJA1988]

Hi,

I have the same issues are you able to contact me please so this can be sorted. Thank you ☺️ 

[Alex_RM]

Hi RJA1988,

Thanks for posting and welcome to our community  😊

So I can help I've popped you over a private message.

Alex_Rm

[YMB]

I have the same issue. Could a repair be arranged?

[Daniel_Et]

Hi @YMB 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear you have the same issue 😔

In order to discuss this with you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel

[Johnnyboy123]

Hi

I'm in the same situation with a damaged box. Hopefully one of the forum team will pick up on this message too 🤞🤞🤞.

[Molly_T]

Hi Johnnyboy123 👋 welcome back to the forum! Sorry to hear there's also some damage to your brown box. 

We will just need to send you a PM to confirm a few account details so we can arrange getting this fixed for you! 

I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞