Hi all,
On 2 May our connection dropped with total loss of service. Engineer came next day and said all the cables are live inside the house, checked outside and apparently the cable outside the property had been “freshly cut” and a cable repull would be necessary. He called his manager in front of me and managed to book an emergency repull in two days time. They never came.
after about two weeks, a team finally came, pulled out some cables, I brought my child to school and they were gone when I came back 30 mins later. Still no connection.
After the usual back and forth and cancelling and rescheduling and false guarantees, it has now been more than a month. They are supposed to come today, 4 June, between 8am-1pm, but it’s already 10 and no sign of them. I doubt they’ll show up. It’s been a huge stress as my children have many online school assignments, my husband works 3 days at home each week, and I work part time at home every day. I’ve had to increase my mobile data as everyone tethers to it in order to do the work they need to do.
I’ve filed a complaint and have been keeping track of the days in order to receive the proper compensation.
looking around the forum here I see this is quite the common issue. Any ideas how much longer I’m expected to wait for this cable repull? I assumed 2-3 weeks was an average, but it’s been over a month now…
