cancel
Showing results for 
Search instead for 
Did you mean: 

Brown external box cover is broken

EmBird
Joining in

Hello, 

The brown external Virgin Media box is broken and cable hanging out.

I tried to screw it back together but have had to resort to duct tape as the plastic is all broken.

Can someone please come to replace this?

Thanks

4 REPLIES 4

Adduxi
Very Insightful Person
Very Insightful Person

Please post a photo to allow VM to assess the damage.  If you wait here a day or two a VM Mod will pick this up and discuss.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

IMG_1220.jpeg

IMG_1221.jpeg

Hi @EmBird 

Thanks for posting and welcome to the community.

I'm really sorry to see about the Omnibox.

I'll send you a PM now to assist further and get a tech out to fix it.

Best wishes.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

John_GS
Forum Team
Forum Team

Hi @EmBird 

Thanks for joining me on PM and providing me the details to book an engineer visit to sort your omnibox.

Please do let us know how the visit goes or if you ever need anything, pop back to the forums 🙂

Best wishes.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill