Broadband ordered but not delivered

[Danward252]

Hello,

I ordered broardband to be delivered to my address on Saturday but it never turned up, and I had no notification beyond the first email.

I phoned the pre-install team and they said they had no record of this order, so I ordered again with delivery due for tomorrow.

However, I have still not received anything beyond the initial email and I am worried the same situation will happen again.

I need this broardband online by Saturday, hence my ordering of it early, so could you please inform me of whether there are problems with this order as well and whether I need to look into alternative services?

Thanks,

Dan

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Do you know if there is an existing Virginmedia cable to the property, and a connection point inside?  If not you will require a technician visit after the cable has been installed. 

[Kath_F]

Hi Dan, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear there's been some issues with creating an account and getting services. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,