Availability checker update

[mikeyd1973]

Hi there. I'm hoping to order VM TV service for my 79 year old mother-in-law.  VM's availability checker states that service is not available at her flat (ground floor, number 6).  Her neighbour in the adjacent flat (ground floor, number 7) has VM services.  The cables actually run on the wall outside Mum's flat so I know service is available.  The availability checker says that service is available at flat 7.

Could someone from VM please PM me to get details and progress this for me?

Many thanks in advance.

[mikeyd1973]

 Flat 6 outlined in yellow.  VM junction box outlined in red.  Flat 7 to the right.

[Lee_R]

Hi @mikeyd1973 thanks for posting and welcome back to our community.

Thanks for expressing an interest in helping your mother in law join us as a customer. And sorry for any confusion there is about the serviceability of her property.  I'm going to send you a private message so that we can take some details. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R

[Lee_R]

Hi @mikeyd1973 thanks for getting back to me privately.  
This is just a quick note to confirm you're satisfied with the response and efforts of the forum team?  Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 
Regards
Lee_R