Arranging a spotter visit

[Denis4]

My current contract with TalkTalk is up and I am looking for other options. Virgin is the only provider in my area that offers faster internet speeds. The issue is that it appears my flat is the only one not covered by Virgin on my street. I live in a house where every room is rented out as a separate studio and every other flat other than mine is covered by Virgin. How can I arrange for a spotter to come and assess if my flat can have Virgin broadband? 

[VM-Jon]

Hi @Denis4 

Thank you for reaching out to us here, welcome to the community.

There could be a number of reasons why one property could receive service and not another. It’s very difficult to say without understanding it a little more so I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Once we have a better understanding we may be able to escalate this to one of our team to resolve for you because we would love to have you as a customer.

Thank you

Jon