very poor BB service

[uncleT]

 Gareth,

so grateful for the help you so kindly provided in past 3months.

I have a new issue of my broadband been extremely slow  ie 0.9mg  and up load 3mg

for the last two months..

also.. how do claim my 3 appoints missed compensation.

thankyou in advance,

tony

[Kath_F]

Hi uncleT, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you're having an issue with your broadband speeds. Checking things here, I can see that there are no open faults in the area. The levels to the hub are also optimal. Due to the type of hub you have, we're unable to remotely check the speed. Can you please connect your hub to a PC or Laptop via an ethernet cable and run a check through here. Post a screenshot of the results so we can help further. 

In terms of the missed appointment compensation, this is checked automatically on the account after a failed appointment. If eligible it's applied to the bill generated after the missed appointment. If a bill has already been generated and no credit was on there, this would mean you were not eligible. 

Many thanks, 

[uncleT]

Hi Gareth,

so grateful for the help you so kindly provided in past 3months.

I have a new issue of my broadband been extremely slow  ie 0.9mg  and up load 3mg

for the last two months..

also.. how do I claim my 3 appoints missed compensation, which is stated on bothom of the contract

thankyou in advance,

tony

[Daniel_Et]

Hi @uncleT, thank you for your post.

If you could please follow the advice provided by Kath_F on Saturday (14 September), in response to your first post, that'd be much appreciated.

We'll then be in a position to help further.

Regards,
Daniel

[uncleT]

 I have a new issue of my broadband been extremely slow  ie 0.9mg  and up load 3mg

for the last two months..

here  is photosbb speed test results of VM bb poor service

[Kath_F]

Hi uncleT, 

Thanks for coming back to us on this one. It looks as though you've run the speed tests through a WiFi connection. So we can check things further, we need a check to be done via ethernet cable. This will allow us to see what speed the hub is receiving. Please re-do the speed test on a PC/Laptop that's connected through an ethernet cable and post the results back here. 

Many thanks,