a month ago
Gareth,
so grateful for the help you so kindly provided in past 3months.
I have a new issue of my broadband been extremely slow ie 0.9mg and up load 3mg
for the last two months..
also.. how do claim my 3 appoints missed compensation.
thankyou in advance,
tony
a month ago
Hi uncleT,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you're having an issue with your broadband speeds. Checking things here, I can see that there are no open faults in the area. The levels to the hub are also optimal. Due to the type of hub you have, we're unable to remotely check the speed. Can you please connect your hub to a PC or Laptop via an ethernet cable and run a check through here. Post a screenshot of the results so we can help further.
In terms of the missed appointment compensation, this is checked automatically on the account after a failed appointment. If eligible it's applied to the bill generated after the missed appointment. If a bill has already been generated and no credit was on there, this would mean you were not eligible.
Many thanks,
4 weeks ago
Hi Gareth,
so grateful for the help you so kindly provided in past 3months.
I have a new issue of my broadband been extremely slow ie 0.9mg and up load 3mg
for the last two months..
also.. how do I claim my 3 appoints missed compensation, which is stated on bothom of the contract
thankyou in advance,
tony
3 weeks ago
Hi @uncleT, thank you for your post.
If you could please follow the advice provided by Kath_F on Saturday (14 September), in response to your first post, that'd be much appreciated.
We'll then be in a position to help further.
Regards,
Daniel
3 weeks ago
I have a new issue of my broadband been extremely slow ie 0.9mg and up load 3mg
for the last two months..
here is photos of VM bb poor service
2 weeks ago
Hi uncleT,
Thanks for coming back to us on this one. It looks as though you've run the speed tests through a WiFi connection. So we can check things further, we need a check to be done via ethernet cable. This will allow us to see what speed the hub is receiving. Please re-do the speed test on a PC/Laptop that's connected through an ethernet cable and post the results back here.
Many thanks,