constant dropped packets for weeks on end

[LS95]

As subject states constantly dropping packets, abit like constantly having issues with virgin, foolishly hoping this will help... 

[Sephiroth]

What will help?  (Sorry for the tone).  There is little to go on.  Perhaps you could post the upstream/downstream/Network stats from the Hub’s GUI.  Also set up a Thinkbroadband.com BQM and post the graph after 24 hours (packet loss will show up as red).  Then we can get a handle on your probl;em.

[Ashleigh_C]

Hi @LS95 

Thank you so much for your post and welcome back to the forums.

I am so sorry to hear that you are experiencing issues with your connection, I have taken a look and can see no outages in the area that could be causing this. 

I can see there was some instability earlier in the week but this appears to now have levelled out. Can I ask how things have been looking since your last post?

[LS95]

as I'm writing this I'm experiencing 50% packet loss on and off so id say no improvement 

[LS95]

https://www.thinkbroadband.com/broadband/monitoring/quality/share/66a0468fadf9ba2a3576200b35348c292996faf5

[LS95]

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	306000000	1.1	41	QAM 256	22
2	138000000	1.9	41	QAM 256	1
3	146000000	1.9	41	QAM 256	2
4	154000000	2	41	QAM 256	3
5	162000000	2	41	QAM 256	4
6	170000000	2.1	41	QAM 256	5
7	178000000	2.3	41	QAM 256	6
8	186000000	2.4	41	QAM 256	7
9	194000000	2.6	41	QAM 256	8
10	202000000	2.6	41	QAM 256	9
11	210000000	2.7	41	QAM 256	10
12	218000000	2.6	41	QAM 256	11
13	226000000	2.5	41	QAM 256	12
14	234000000	2.4	41	QAM 256	13
15	242000000	2.3	41	QAM 256	14
16	250000000	1.9	41	QAM 256	15
17	258000000	1.7	41	QAM 256	16
18	266000000	1.4	41	QAM 256	17
19	274000000	1.3	41	QAM 256	18
20	282000000	1.1	41	QAM 256	19
21	290000000	1	41	QAM 256	20
22	298000000	1	41	QAM 256	21
23	314000000	1	41	QAM 256	23
24	322000000	1	41	QAM 256	24
25	330000000	1	41	QAM 256	25
26	338000000	1.1	41	QAM 256	26
27	346000000	1.2	41	QAM 256	27
28	354000000	1.1	41	QAM 256	28
29	362000000	1.3	41	QAM 256	29
30	370000000	1.3	41	QAM 256	30
31	378000000	1.4	41	QAM 256	31
32	386000000	1.4	41	QAM 256	32

3.0 Downstream channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	41	16	0
2	Locked	41	0	0
3	Locked	41	0	0
4	Locked	41	0	0
5	Locked	41	0	0
6	Locked	41	0	0
7	Locked	41	0	0
8	Locked	41	0	0
9	Locked	41	0	0
10	Locked	41	0	0
11	Locked	41	0	0
12	Locked	41	0	0
13	Locked	41	0	0
14	Locked	41	0	0
15	Locked	41	1	0
16	Locked	41	0	0
17	Locked	41	0	0
18	Locked	41	4	0
19	Locked	41	18	0
20	Locked	41	34	0
21	Locked	41	46	0
22	Locked	41	34	0
23	Locked	41	0	0
24	Locked	41	1	0
25	Locked	41	2	0
26	Locked	41	2	0
27	Locked	41	1	0
28	Locked	41	5	0
29	Locked	41	5	0
30	Locked	41	4	0
31	Locked	41	0	0
32	Locked	41	7	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

94

4K

1840

QAM 4096

1108

3.1 Downstream channels

Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)

159

Locked

41

2.4

1499695190

0

[LS95]

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

0	60300000	38.5	5120	QAM 64	1
1	53700000	38.5	5120	QAM 64	2
2	46200000	38	5120	QAM 64	3
3	39400000	38	5120	QAM 64	4
4	32600000	38	5120	QAM 64	5
5	23600000	38	5120	QAM 64	6

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

0	ATDMA	0	0	1	0
1	ATDMA	0	0	43	1
2	ATDMA	0	0	3	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0
5	ATDMA	0	0	0	0

[LS95]

Network Log

Time Priority Description

24-08-2024 13:35:07	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
24-08-2024 13:24:48	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
22-08-2024 00:37:21	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
22-08-2024 00:37:20	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
21-08-2024 17:12:04	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
21-08-2024 17:12:04	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
21-08-2024 07:48:57	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
21-08-2024 07:48:57	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
21-08-2024 05:49:08	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
21-08-2024 05:49:07	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
21-08-2024 05:26:29	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
21-08-2024 05:26:22	error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
21-08-2024 01:01:45	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
21-08-2024 01:01:44	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
21-08-2024 01:01:42	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
21-08-2024 01:01:37	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
20-08-2024 23:59:44	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
20-08-2024 23:59:43	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
20-08-2024 18:16:16	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
20-08-2024 18:16:15	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
19-08-2024 22:55:42	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
19-08-2024 22:55:25	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
19-08-2024 22:21:33	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
19-08-2024 22:21:28	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
19-08-2024 21:47:32	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
19-08-2024 21:47:31	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
19-08-2024 09:34:42	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
19-08-2024 09:34:41	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
19-08-2024 06:27:04	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
19-08-2024 06:27:01	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
19-08-2024 04:51:13	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
19-08-2024 04:51:13	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

[Ashleigh_C]

Thank you @LS95 I have checked again but cannot see any issues on the Hub specs, I can see the Hub has been up for 20 days. 

Are you able to try a pin hole reset? To do this push a pen etc into the reset hole and hold in for 30 seconds, this will cause a full factory reset so if you have changed any details such as the Hub password or name then this will reset to the original, but you can change it back again after.