Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Replacement hub 3 not found in app
Replacement hub 3 has been sent and set-up as per instructions. Spent the evening reconnecting all devices to the new WiFi. Everything currently working as it should, but the app can't/won't connect to the hub. It is telling me it can't find the hub ...
Constant ping jitter, high MS and unstable connection
I've always had a somewhat dubious connection provided by you but in the past couple of months the frequency and intensity of ping jitter has gone through the roof, making it borderline unusable for a lot of important things I use it for in "peak" ho...
'Your not at home!' WiFi test error
I have tried uninstalling and re installing my connect app and different rooms in the house. However, no luck! I've also searched and attempted Web chat to order WiFi pods. However without the checker function on the connect app, I can't order any. F...
Good Internet but devices not working well
I have a Hub 3 and been connected to Virgin for around 3 months. The hub speed is around 260MB and devices around the house pick up speeds from 30mb to 150mb. We have daily issues with devices freezing, devices such as Xbox, Sky Glass and Stream and...
Intermittent connection
I've been having a problem with an intermittent connection for over a week now.I checked the status on the VM Status page a week ago and an engineer was booked.He came by 2 days ago, and did nothing as everything was working fine, speeds/latency were...
Ring Door Bells Won’t Connect
Just got Virgin broadband installed yesterday. I have the Hub 3. Reconnected all of my devices no problem then got to my Ring doorbells. They won’t connect to the wifi. I have tried all I can think of. I have been on the the hub settings and split th...
Slow connection establishment time
I’m experiencing really slow connectivity to Microsoft cloud, especially Teams, on my work device. IT department have checked logs and say WiFi is fine but that connection establishment time to anything MS cloud related is very slow. It doesn’t use a...
Hub 3.0 Red light constant
Hi there. My Hub 3.o has a constant red light. It is placed correctly in the room, has never given me an issue and all wifi and TV services seem to be working ok. The "bot" tells me it is overheating. All remedies have been tried -what is my next mov...
Wall socket extension cable
Hi there, yesterday VM just been out and set up the internet.i did told to him where I will place my router but I got shorter cable. No it just sit on the corner but I want to place it on my tv stand. Should I contact them to send longer cable or I...
How to switch off service notifications
Several months ago I subscribed to text message notifications in relation to a broadband outage in my area. Since that was resolved, I have been unable to switch notifications off and I’m receiving several text messages a day. How can I terminate the...
