POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
How do I cancel an engineer appointment? I’ve been trying on and off all day without success. Why is Virgin so rubbish at customer service?
Engineer installed 1gig broadband but did not place where our previous supplier hub and was gone before we could connect up our appliances - unable to get any contact c Virgin to get this rectified have had to connect via tp links to hifi / streamer ...
Hi, please can someone from virgin media help me asap. I have signed up with virgin media, I complained that I can’t get Wi-Fi on my 3rd floor home office and was sold to upgrade to o2 to get volt which was told comes with x3 Wi-Fi boosters. I was th...
Greetings all new to this forum. Did a google search for "Bad Virgin Internet service" and landed on this forum, so just signedI have been a Virgin Media customer for almost over 2 years ( why I haven't left for a another better provider I ask mysel...
I have having daily intermittent problems with my two Apple iPhones with Wifi internet and my Virgin Media Hub 3, which is rendering my home Wifi to be pretty much useless. The devices appear to connect to my Wifi but internet doesn’t work. Someti...
I had a new hub as my old one broke it’s all set up and everything is working apart from the wifi pod. When I use the VM Connect app it says it can’t find the pod I have left it for days but nothing works. Any advice much appreciated!
HI Can someone tell me if my street has full fibre now? With all the little green cabs going next to the big ones. No one from VM can give me a answer or don't get what fttp!
Hi everyone! I want to change my hub 5 password. I know how to do it but I have two black WiFi pods and I don’t know if I need to restart those afterwards or not. Any suggestions?
Had a new laptop, Christmas gift costing almost £1,000 Samsung Galaxy Book 3 but could not connect to my WiFi but would connect at my friend's house to his Sky WiFi. Did all the usual checks and spoke to numerous virgin customer service people nothi...
Hi, I have very high errors on a single channel for download (CH30) there also seems to be high T3 timeouts on upload, is there anyone in the forum that can fix this? Here's some info:- 3.0 Downstream channelsChannel Frequency (Hz) Power (dBmV) SNR (...
