Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Council cut through my fibre cable!
I recently had the fibre cable installed, the people who installed it did not bury it and just fed it through my hedges! The council have cut the hedges and cut the cable and done a runner. I need to get a new cable in asap,.can someone please help!!...
Resolved! Broadband dropping out and high latency DA5
Hi, I am trying to raise a fault online for my poor broadband connection that shows on the below graph starting around 05:00 9/10.I've checked all connections and re-started the hub but no change.Logs from router below showing recent events, If someb...
Time limit internet
Hello, Is there a way you can completely cut Internet off at certain days and times at my home? Kind regards,Liz
Hub 3 red
Hub 3 suddenly red checked wires and done reset advise
Hub 4
Hi,our Wi-Fi signal has been so intermittent it’s becoming a pain, boot reboot etc. I have been offered an upgrade to a hub 4, however I would need an engineer to install it, can I pay for the installation by engineer?
Hub 5 not recognizing password and is not recognized on Virgin Connect App
As a result of trying to diagnose landline phones no longer making/receiving calls I completed a factory reset of the Hub 5 (newly installed by engineer in April 2024). On rebooting, I am required to enter the settings password from label on the bot...
Help me understand unknown device due to merging 2.4gh and 5gh
Hello guys . I would like to understand something. Sorry I am not really knowledgable in Wi Fi but I just need to know the why and how about my situation . I had a brand new hub 3 router from Virgin after my old one gave up the ghost. At first in the...
16 consecutive T3 timeouts
Had a few short outages over the last few weeks, logs on the Hub5 show;13-10-2024 20:48:10critical16 consecutive T3 timeouts while trying to range on upstream channel 8;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;13-10-2024 20:48:10criticalUnicast Mainte...
Cannot rename 5Ghz Network
Recently the broadband went out. I rang support and the script-monkey walked me through their prepared set of steps which included a full hard reset of the router - after which he checked with his supervisor and found that there was an outage in the ...
Red light on router.
Hi. I have a red light on my router. it’s not hot but is faulty, done the reset etchoping someone from virgin will see this and get in touch, had it before and the people on the phone were not very helpful.
