POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Hi.My Virgin connection was installed on Thurs 21st March and I've never been able to log in to the Hub 4 router to change configuration settings. I've read all the post on this Forum. I'm about to cancel my contract, since I am still within my initi...
Hello forumWe’ve got VM250 but get a lot of issues with WiFi dropping out either for all devices or several devices. We have to restart the router almost daily and it definitely cannot cope on the days when my partner and I work from home - we don’t ...
I honestly can't think of a more frustrating company that I've ever had to deal with. How can they be so bad?
Hi,Last friday night received a hub 3, connected it, did a few tests and all great. Changed the wifi name and all our devices connected automatically to this new set up. But, since then, everything is unstable. Some places in the house i get no servi...
Hub 5 user. Today I have NO WiFi in my house. Have reset router and still no wifi. I have ethernet but no wifi. What is going on in virgin media fairy land today? The Hub 5 is the only device I am using 'Virgin Media'. So, what's going on today?
Looks like we have yet another outage in the PR6 postcode area …These are getting more frequent…time for a change of provider ..can I end my contract on failure to provide a reasonable service I think 2 days or more is an unreasonable time frame..The...
My smart tv keeps disconnecting from the WiFi, problem only started a short time ago. I have to log the tv back in to the wifi nearly every day. I’ve done all the usual things, rebooted modem etc but still having same problem. A few months ago our wi...
Hii am connected to the hub but it states no internet connection I have contacted customer services who took me through some resets (which I had already done) was told to wait overnight which I have and it’s still the same. I work from home and this ...
Hi,I hope someone can help me through this ridiculous roundabout that is virgin customer support.I followed all the steps through the app multiple times for my signal issue so I can order the pods. After all the checks it kept taking me to the wifi m...
Help!My Daughters Xbox S suddenly stopped connecting to the Wireless network broadcast from my Virgin Hub 5. I tried connecting it into the back of the Hub 5 using an ethernet connection and it produces the same DHCP error. I've pin reset my hub, pow...
