Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Resolved! WiFi Pods Request
I'm getting less than 20mb in areas of my house, as shown in the Virgin Media Connect app, and on samsknows real speed, I've tried different channels, splitting the wifi to 2.4 and 5ghz, and reposition the router, all to no avail.I'm unable to order ...
Resolved! New wall socket needed
Hi,I need a new wall socket installed in the middle of the house so that the wifi signal can be evenly distributed. My current one is not strong enough to reach my room.Can I book a technician asap please?Thank you
FTTC to FTTP
Hi allAfter some advice if possible.I am currently living in a house share. The current service provider is virgin media.The landlord paid for a fibre connection but due to the cabling from the house to the exchange, only ever received a connection s...
Slow WiFi in some rooms
I have been having problems in a couple of rooms with my WiFi signal being weak. I have used the VM Connect app to check the speed in each room. The result is ' poor ' in two out of five rooms , 'Fair' in two and 'Great' in one.The App says about usi...
Hub 5 Rebooting Every Week
Hi,Ive received a hub 5 due to my previous hub 4 failing. It has been working well but for some reason it keeps rebooting between 2-3am every Tuesday morning. So far its happened twice in the last 2 weeks. I have called CS multiple times but I just g...
Intermittent Blocking of IMAP Ports for Email Server
I'm experiencing intermittent issues connecting to my hosted email server while on Virgin Media’s network. This issue affects my ability to access email on both my Mac and iPhone when connected to Virgin. The problem seems specific to IMAP ports (993...
Smart devices keep going offline
amera outside my property keep going offline I never had a issue when I was with sky but since being with virgin which might I add is ment to be tree than sky for connectivity on wifi I want to order wifi pod but the vm connect app doesn’t give me th...
Should I utilise a Hub5 or continue with my current setup
I currently have a Hub4 in modem mode and connected to that an Asus ZenWifi CT8 mesh system. From this I have several CCTV cameras, 2 x Xbox, a Windows server and several other devices (about 25 in total). I use fixed IP's, port forwarding etc.I am g...
Resolved! 1gb Home Broadband Router
We have a brand-new VirginMedia 1gb router.I prefer to have 2.4GHz and 5GHz showing as two separate WiFi's on my home networks.To this end, under Advanced Settings/Wireless/Wireless Signal, I've disabled Channel Optimisation, and clicked on 'apply ch...
Neighbour has used splitter to use mums broadband
HiPlease see photos. What di you think is going on here? They didn't ask my mum if they could do this and left the boxes exactly like this with the covers off. The house next door is being converted into an 8 bed HMO... 
