Hey everyone! Exciting news! We're on the lookout for enthusiastic Virgin Media O2 customers to be part of our Beta testing group for the Priority app. The goal is to help us find any issues and continue to improve our app’s performance. What's i...
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
HUB apparently not recognised - despite internet and TV working - VM a waste of space advising there is a power outage that’s causing the issue?
Hi I was just wondering when is virgin media coming to Newton Aycliffe I see virgin media is around the surrounding areas and existing cables are actually going through Aycliffe however the broadband itself is not. I also checked with your partner - ...
Hi!I received a free upgrade from my Hub 3 to a newer Hub 4 this week. Although I have working Internet connectivity I can not now access the router settings or even find the router in the VM Connect app. I've read all the sagas on the forums of the ...
Hi if I wished to switch from BT to Virgin Media two things.1: does Virgin Media offer complete WiFi in all rooms like BT (and match it)2: Does Virgin Media have anything that matches BT's Halo Hub???
Hi, Please could someone give me some advice on what Router I should buy that will work with my Ring Doorbell 2, Ring cams & the new Virgin Hub 5. Also how do I put the Virgin Hub 5 into Modem only mode? My current Hub 3 works with my ring doorbell &...
Hi, How long is the Hub 5 power lead, please? I currently have a Hub 3 (M250) and am looking upgrading to 1Gb speed. Apparently, I will receive a Hub 5 for this. However, I currently use a 3rd party power lead for my Hub 3 as the original was too sho...
Hi There I’m in real need of moving the entry point of my cable. I have seen that it can be done but have tried to contact Virgin on the phone and live chat but haven’t got through. Is there a specific link for this? I understand the charge and that’...
We recently received a new hub and completed the setup as instructed. It was still not working so we spoke to the helpline who could not get it fixed. We had been told that an engineer would arrive today between 12 and 4, which has not happened. We h...
VM connect app forcing me to optimise network. But I want to keep my 2G and 5G networks separately which makes it easier for me to identify connections. Also, on VM connect app my wifi pod connection status is always fair regardless of where I place ...
Hi I'm having problems with my bedrooms upstairs, is it possible to order a wifi booster online. Thanks
