Networking and WiFi

Resolved! How do I order the Wi-Fi pods?

Hi how do I order the Wi-Fi pods as can’t get the connect app to work?

UNDERSTANDING KEY ASPECTS OF WiFi

UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...

POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)

POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...

Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...

WiFi pod - how to order

Yet another question on the same topic. I've done the scan in the office room and my daughter's room, both come up as slow. App says I need to order a pod and it's easily done online, except it isn't easy at all. How do I order a pod?

Internet down but hub is giving mixed signals

My internet has been down for about an hour. It was working fine, then went off all of a sudden.The arrows on my hub keep flashing green then red.When I looked online to see what the green arrows meant it says that it's a fault with connectivity on m...

Repeated loss of service red light hub

For over a year I've had repeated loss of broadband service for weeks at a time, initially told this was an area issue. Was told this was going to be fixed in two weeks but I had an ongoing issue for 6 weeks, getting any support around registering t...

Red light on hub

I have just a red light on hub box, no internet connection to tv but able to connect by WiFi on phone and tablet, have reset etc what could be wrong?

Resolved! Connecting security camera to Hub 5 Fails

HiI have just upgrade my Virgin Router to the latest Hub 5. The engineer was here to set it up for me. With the old virgin router I was able to connect my external security camera to the Network via WiFi and it worked fine. Now with the new router I...

WiFi pod won’t connect after new hub 5 installed

Hi please can you pair my pods as I have been unable to get anywhere by calling

Intermittent connection issues and packet loss

Hi All, I'm back after initially having my issue resolved in https://community.virginmedia.com/t5/Speed/Intermittent-issue-causing-slow-download-speeds/td-p/5550106My connection issues are back and worse with constant timeouts and packet loss.Live BQ...

Resolved! Hub 5x installed yesterday but poor wifi in 2 rooms- I need a couple of pods

HiInstaller did not check wifi range when installed. Since he left yesterday I have poor or no wifi in 2 areas of my home. I cant use the virgin app to test this as it wont connect to my router. But I understand networking and IT so I can see its poo...

Any reason why downloads speeds are so low

Behind VPN Without VPN After all activity on the first machine has stopped and left for 5 minutes before taking interspeed test. We had another Virgin Media line installed at the property at the beginning of last week. And the internet was down ...