POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Looking for any advice - I’ve had a complete loss of service for over 2 weeks now and I have been unable to get anywhere with virgin as to when it will be fixed; I’ve exhausted every option on the phone lines, live chat and now resorting to trying th...
Hi all,Was wondering if anyone could help, especially if they've had a similar experience. 25/03/2024 Pre-installation was complete. 01/04/2024. The Virgin engineer turned up, no green light on the junction box outside, would not work/connect so the ...
Hi all,Just had a new VM package with a new router. Computer has found the Wi-Fi with no issues (just pressed button on back of router and it joined), but I am unable to get my Kobo E-Book Reader to access the new internet. It's asking for a Passwo...
I've just changed over from BT and regretting it already. I'm on the M125 plan but upstairs I'm only getting 39 mbps. The kids are getting really frustrated as everything freezes. The only room with a decent signal is my bedroom which they seem to...
Hi, I've had the service for little over a month and the broadband is constantly dropping out. I have a very unhappy family as we had no problems with previous supplier. Any chance I could book an engineer please?
My wifi pod has stopped working I need another how do I get one last time took an eternity to try and get one
I have been attempting to rename one of my two WiFi Pods as it has somehow picked up the name "Lounge Pod (2) (2)" when it should only be "Lounge", being the only one at that location. If I select in Devices/Network in the VM Connect iOS app, (versio...
HiWe're having two related issues which I think need posting together. I'd be grateful for any help please.1. We're having issues with a new Macbook Air having an extremely slow connection when connected to our Virgin broadband. It has an excellent c...
Looking for help if possible. Had 1 white pod then upgraded to the 1gb speed ordered another pod, was told it would be the black one which would work better for placement having the cable but was sent another white pod. Was told to send the white one...
Router red light showing and hot to the touch. Broadband working on all devices. Switched on and off but to no avail. Wish I could speak to somebody at VM about this.
