Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Hub3
Hi, The red led light on my WiFi hub3 is permanent on.
Ethernet to outbuilding
Hello - I have an outbuilding 40m down the garden, I have had an armoured cat6 cable laid between the main house and the outbuilding. Please can someone help me to undertsand whether I can just buy a a small hub/switch for the outbuilding and plug t...
High Ping Time to US servers
I am having issues with Zoom meeting recently with voice breaking up when I was having meeting some colleagues in US. The download speed measured through Speedtest.net was 250M and the upload speed was about 20M, which are fine for Zoom meetings. ...
Odd BQM Spikes
HiIn the past week or so I've been getting occasional BQM spikes the like of which I haven't seen before. They are short and stubby looking "skyscrapers" like these (ignore the red switch off spikes):   What to make of them? Hub stats are (generally)...
Resolved! Hub 5 not connecting
Hi I am new to this, I had Virgin Media Gig1 installed on 13/11/24. The tech guy did a test on HIS equipment and said I was getting over 800Mbps in the room where my router was and over 600Mbps in the next room, fantastic I thought. Did a speed test ...
Resolved! Philips tv restricted access to Virgin Hub 5
We have recently had the virgin hub 5 fitted. When connecting 2 of our Philips TVs we get a Restricted Access message. The tvs and programs we try running are buffering each time we try to watch live football any ideas.The other tvs in the house conn...
Replacement hub
My Hub shows a constant red light , after 2 lengthy chats with on line support, both times I was informed I would be sent a replacement to arrive within 3-4days , the last time was two weeks ago and I have still not recieved said replacement . All th...
WIFI connection unreliable
My virgin media WIF is supplied by a Hub 5 router and I use 3 Devolo adapters to create a mesh network in an effort to provide a consistent signal throughout my house.Despite this my wife has a constant problem with connecting her phone and work lapt...
Virgin media installed in area but I can’t get it.
Our area had virgin media installed around 18months ago and I however waited until my current contract was up before I choose to move over. At the time the men installing the lines worked right outside my house however when checking if I can get it I...
My hub is not connecting to internet
I have gone through all the steps it asks online to fix the issue but it's still not connecting to the internet. I have tried resetting, checked all cables and waited for twice the time specified. Still no joy. I attempted to call, got through to a m...
