Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Service drops multiple times a day across Wi-Fi and ethernet connections
Over the last week, I have been having major issues on maintaining a stable connection to the net, I have multiple devices connected via Wi-Fi and they drop many times during the day, even devices which are located and used right next to my Hub 4.I a...
Til that hub X5
I think it's called that. The router Yiu get when changing to 2g broadband has only one output that actually supports 2g. The yellow ports support 1g. Isn't it weird?
Wired Booster (PG-9073LG-VM model) sparking/smoking
Hello - after returning to an unoccupied home, I switched on my VM Wired booster and was alarmed to have it emit sparks (fairly excessively) and smoke until I interrupted the power supply at the mains to carefully remove it from the wall socket. Can ...
Hub 3 Restarting
Hi,Ive got a Virgin Media Hub 3.0 in an extender mode ( I changed the IP address to 192.168.0.253 and un checked the DHCP server) but it keeps on restarting. Can anyone help?Lewis
Solid Red light on hub
My router has a permanent red light but Internet is working. Done all the checks, switching on and off and hard resetting. Have allowed 48 hours but still red.Have read through other posts and have followed instruction provided by VM agents
Resolved! Intermittent loss of connection
Hey - not sure if I am in the right place to post, but since having gigabit BB installed I have been experiencing intermittent drops in connection (main use is via a LAN cable connected laptop). I have a hub 5 and noticed that the power levels do not...
Resolved! Can't access some websites
Last week I moved my website to a new server ( 90thBristolScouts.org.uk ) and now I can't access it or the webhost ( 34sp.com ) from VirginMedia. I get ERR_CONNECTION_TIMED_OUT. I can access them when using mobile data or a VPN.I've waited a few days...
Resolved! WiFi booster recommendations
Hi all. I’m a volt customer so entitled to up to 3 free pods but am fed up of trying to find out how to order one so does anyone have any recommendations of a booster I can buy. I’ve read on one of the boards that they are usually much better than th...
Resolved! 1Gig + Hub5 firmware + 2.5gb ports and Ethernet Energy Efficiency
Hi - first post and sadly with an issue - but definitely any assistance greatly appreciated. This is long but trying to provide, hopefully, the needed/useful information. Before posting I went searching through this site's forums and found people w...
Resolved! Poor Wifi Coverage
I am a new customer. I would like some technical advice so have tried calling your support number but the suggestion is to reset my hub.I have also tried your chatbot but again get the same advice.This is not my problem. Is it possible to actually sp...
