Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Resolved! Broadband connection keeps dropping
HiI'm experiencing constant drops of internet connection recently. This started about 6 weeks ago when the router (Hub 3) at the time started to disconnect maybe once a day. I called tech support who sent a tech out a few days later, the tech thought...
Re: Red light on hub
My hub too has a solid red light even after having tried the pin hole reset. I still have access to the Internet but the hub does feel warm nearer the top side of the device, wven though it's placed in a well ventilated area of the room. The Internet...
Re: Red light on hub
Could you inbox me too please, Having same issues tried online chat and tried calling but the call has been dropped several times. done all the switching on /off resetting and still have issues Thanks
UPS for HUB5
Hi,I am looking for some advice on what UPS I can get for my HUB5 due to some annoying power cuts my area can experience.I already own this for my PC:https://www.cyberpower.com/uk/en/product/sku/cp1300epfclcd-ukbut this is setup completely out of rea...
What does "Connected to: Other" mean?
Looking in the settings of my VM Hub 4, in the Connected Devices list...I noticed that a device I am having issues with has "Other" listed as what it is "Connected To"... Others state my network name and either 2.4ghz or 5ghz...So, what does "Other"...
Hub 3 - Solid Red Light
Hi - my Hub 3 has had a solid red light for several weeks. Although I've started to experience connection drop-outs and instability over the last few days, I appreciate this may or may not be related.Looking on this forum, the "red light" issue seems...
Intermittent broadband
Internet been shocking for last 4 days but all i get is check back in 24 hours. Getting less than 1 Mbps which is garbage and most of time no internet. Landline wont connect either and some TV channels getting error codes. Unable to get through on 15...
Wifi extenders
Absolutely fed up with virgin now, ice spent two months sending emails, WhatsApp, telephone calls to try get some WiFi extenders for my newly installed 2gb Internet. They just keep giving robot answers won't help or can never get through, conversatio...
Re connect app
Question - why does my wifi now go off for around 2/3 mins when i go on connect app ?.Upto 2 months ago i was on ch 108 and worked ok but only aroun 450mb on wifi if i was lucky, changed channel to 40 and get 550 to 630 + ,but if i go on app after ab...
HUB 3 5G not showing
In HUB 3 setttings I am told that 2.4 G and 5G are working but I cannot con nect our phones and tablets to either. Virgin Connect cannot seee them.Any advice please
