Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Resolved! poor signal and needs a cable repull
I have an issue with poor signal and needs a cable repull. This has been booked and cancelled 5 times over the last 3 months and the next appointment is scheduled for mid October. I have put up with poor speeds and needing the occasional reboot patie...
WiFi pod availability
Good evening just a quick questionI’ve moved to virgin media from Bt because my speed with Bt was an absolute joke compared to virgin so far everything is going well however I have one issue of sorts I used Bt whole home WiFi discs which worked great...
Disney plus not loading
Since Disney plus updated app unable to use app on wifi only when switch to 4g on mobile.
Resolved! Red light always on - V3 Router
Since installation 1yr ago, my Virgin V3 router has displayed a permanent red light. The installer didn't seem bothered by it. Anyway, reading the forum it seems that this indicates overheating. What should do?
Outage DY8
I lost all services at 13.05 today. No tv or broadband. According to your great customer services the flashing red light on my hub 5 means it is over heating and that is why I have no tv or broadband pmsl... both tv boxes showing s101 because they h...
Avast anti-virus flagging connection as dangerous
Avast is flagging a connection to a server on this website (only on certain pages) as a phishing attack. 
Resolved! How To Order WiFi Pods
I have 2 dropout areas in my house, where the speed falls to below 30Mbps. My contract is for Gig1 Broadband, so I believe I am entitled to up to three free WiFi Pods. I have tried to do this, as recommended, via the VM Connect App but do not get the...
Wifi calling poor quality.
I have a Samsung A12. It was originally on a Vodafone contract but the network coverage in this area deteriorated, beleive it is due to the 3G mast switch off. I tried Wifi calling, but that was ppor quality also. I then changed to an O2 sim which wa...
No coaxial wall connection
Hi,I just went to install the new router sent by virgin and I only have the Ethernet cable, not the coaxial wall socket. I have no internet now, what am I supposed to do?
Daily packet loss and T3 timeouts - Hub 5 in modem mode + GL.iNet Flint 2
Hi everyone A while ago I have started experiencing packet loss after a long time without issues.I did all possible upgrades from my side to try and mitigate the issue:- Upgraded to Gig1 and ordered a Hub 5 (running in modem mode, of course)- Replace...
