Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Replacement mains adapter for WiFi hub
Hi, the mains power cable for our WiFi box has broke, how can I get a replacement? thanks
Hub 5 - Work VPN not working
Replaced our old Hub with a Hub 5 a few days ago, and all working fine apart from when trying to connect to my work VPN.Have tried all the usual suggestions, switching all settings off in Essential Security, switched off the router firewall, reboots,...
Resolved! NAS being assigned a new IP address despite creating a reserved address rule in router
Hi, I'm hoping someone can help.I'm relatively new to using a NAS for extra back up and storage. The NAS was set up perfectly and I reserved an IP address in the router. The Hub 5 still shows the reserved IP address in the Reserved listDespite this, ...
What is with the packet loss?
It's been like this at various points all this week, making gaming impossible... This is on Virgins end right? Worst week I've had for packet loss.
Internet to garden office via coaxial cable
Hello all. I wonder if you can help me?I have virgin media internet at tv etc in the house. I have a garden office approx 30m away from the main house. Currently I use TP Link Powerline adapters / WiFi access point to use the internet in the office...
Hub 4 problem?
Hi I've been on Gig1 for past three years with a hub 4. It says on Sam Knows router receiving 1143 however my devices including iPad say receiving 350. When I was on 650 plan I was getting 500? Something is wrong somewhere. I was promised a Hub 5 age...
Ethernet Ports all of them stopped working on Hub and it keeps saying some one else is logged into my HUB
Since 4pm today Saturday 23/11 my VM HUB refuses to connect any of the ethernet ports. When I try to log into my HUB it says someone else is logged in. Having worked for VM I know its their support staff who have access to loginto your hub and I bel...
Hub 5x Modem Mode appears to be here - 15/09/24
Is it just me, or is it just another glitch, or is it finally here for everyone...?I now have Modem Mode as a normal menu option.Anyone else?
Virgin Media DNS not resolving domain names
Hello! I’m having issues connecting to websites hosted on a particular server if using the VM network. VM’s DNS does not resolve the domain to the correct IP. Sites load fine if I connect using my 5G connection but not via VM, Chrome returns the erro...
Laptop can no longer see Hub 5
Our Lenovo laptop was working with Hub5 fine yesterday. Today it can't see the hub. It can see various other networks, and will hotspot from my phone. But not our hub. All my other devices - two other laptops, Xbox and phones can all connect to the h...
