POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Three engineer visits, numerous emails and texts, (one way from Virgin), plus numerous phone calls from meTwo reboots, and STILL NO POD!!Three remote system tests, (all acknowledged that there is a problem).Who employs these people?I need to speak to...
How can you see the status of a complaint?I have an active complaint that was subject to a pitiful VM 1st response that was almost all irrelevant to the complaint and significantly very unhelpful. I replied by email (but that is another issue).VM web...
Help request originally posted on the above thread on Wed 01/05/24 but not had any response, yet.Hi. I was about to ring VM, eventually, about this very issue. However, thought I'd check out the forum first. Our router is a Hub 3 & has had a permanen...
I have an android phone on O2. I also have other devices throughout the house. The WiFi keeps disconnecting or losing signal on the phone which prompts it to use Data. For the last 2 months I have used my limit in data of 20g. This is just from the p...
Hi,My home Wi-Fi signal keeps dropping intermittently.I work from home, and I got disconnected from a Microsoft Teams call 3 times. This is a lot as the call was only about 30 minutes in total. When I am disconnected from the Wi-Fi, I get a 'No inter...
Just tried to order a WiFi Pod. What an absolutely awful experience. It took an hour and 38 minutes! I don’t get any coverage at the back of the house - it’s three storey but not massive (think two rooms for each floor). I was originally told that ...
I've just got back from being away for a month and apparently the internet has been working absolutely perfectly the whole time.I've had suspicions it's my phone that messes with the WiFi for a while, is that crazy??Hub 5 is currently stuck in a loop...
Hi,My Virgin wifi router permanently displays red rather than white/yellow. Router is working and and devices are connecting.Have tried switch off/on and manual/online reset etc no change.Understand that there were issues generally in my area (12) wh...
I previously had the Hub 3 and x1 WiFi Pod (white) for 2 years and changed to the Hub 5 and x1 WiFi Pod (white) 9 months ago. The Hub and Pod has been in the same place for almost 3 years, connection status across the Hub and Pod has always shows as ...
Despite contacting Virgin media 4 times since December 2023 because I don't have internet installed, I am still to receive a call back & today is Friday 22nd March 2024!I found the offer on moneysavingexpert.com and signed up for Virgin's broadband d...
