POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Has anyone else had problems with the WIFI pods after a Software update done by Virgin media technical, they stopped working, after contacting Virgin media I was told at first it was a known problem and would be fixed within 24 hours or may take 5 da...
Hi,Switched to a faster broadband package and received a new Hub 5 from a 3.5 hub and am disappointed that none of the virgin pods are working with it. Have tried switching things on and off to no avail so this looks like it'll need someone from Virg...
I have an issue with the WiFi connection.It keeps dropping out even though nothing has changed. What I'm referring to is that the connection just vanishes.Also it stalls frequently even though the wifi connection is still in place.I'm not far away fr...
Afternoon all,I have now been waiting over a week for an update on a new wifi pod to replace a dead one which was sent a couple of weeks ago. Despite being told on 3 separate occasions that the support agent would take personal ownership of the issue...
I've recently upgraded to the hub 5, now my pod won't reconnect, I've left it for well over 5 days now and still not showing in my connect app. It just sits there with it's pulsing light. Is there a way to reset it?TIAPete
Hi,I just want my router moved from the back of my house to the front and I want to book an engineer to do this without having to call up. I’m guessing there is a cost to this too. Any help appreciated
I have a Hub 3Virgin recently did a remote reset of my router which means I lost my settings and I am now unable to reconfigure it.I cannot log onto the router with either my password or that the original that is on the base of the router, niether wo...
Currently on M250 package and Hub3 and with Virgin more than 10 years. Hub positions at living room where Virgin cable is. Can't see where else in the house will make a big difference on signal.Can I upgrade to Hub5 without upgrade my package? Can I ...
Hi, are Virgin Media having issues with one of the routers?I have had a report of someone disconnecting from our office VPN. Everyone else connected is fine. Their connection to the office does not go through the hop.I have used WinMTR to ping the p...
Just got a new hub 5. Installed it, rebooted it several times and have done a factory reset. I am not on any VPN. I have tried connecting the vm connect app but it can’t find the hub. Now I can’t connect my Wi-Fi pod so all dependant devices can’t co...
