Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Hub 5x Modem Mode
Now users are reporting modem mode is available on the hub 5x with a firmware update how do we get this if its not yet been updated
T3 T4 timeouts - Kirkcaldy Area
HiyaWe're getting T3 T4 timeouts in Kirkcaldy again. How long is going to take to resolve this time?The same thing happened a few years ago and it went on for ages! CheersChris
Hub 3 Light Indicator Issue ...
I noticed today that the normal white bar along the bottom front of my Hub 3 is red. It’s well ventilated, the unit and the white cable connection at the back are only slightly warm to touch. It’s working fine for broadband and wifi. Should I be worr...
Resolved! Red Hub Light
Like other Superhub users it looks like I have the dreaded constant red light on my hub. I have tried the on and off and the reset but to no avail. The Hub isnt that hot and the onboard diagnostics say the temp is ok. I cant really turn it off at nig...
Wired connection issues
Hi all, hoping someone can make sense of this.So I recently returned to Virgin using an old line which worked fine last time I was a customer. I got it connected up and I have internet via the Hub 5 router.I run my TV and Xbox on a wired connection d...
Wi-Fi working but not ethernet
Hi, I’m having issues with Ethernet connection. Wi-Fi is working fine. I have reset the router a few times and also did factory restore. Tried with three different Ethernet cables and on different laptops but it doesn’t seem to be working. There’s no...
Red light on Hub3
I’ve had a solid continuous red light on my virgin media hub 3 for a couple of weeks now. I called virgin media and got some advice about resetting the wifi router with a pin, taking out the wires and plugging them back in again which I did but unfo...
Resolved! The ethernet fast port on Hub 5X
HelloI have a 350meg fiber connection.I've 4 devices requiring ethernet connections.I notice one is a fast port.If my speed is capped at 350- would I get that speed from it with a compatible device?My Hisense TV is only getting 100 from it, but that'...
Overheating HUB with red light, replacement didn't arrive again
Hi All I wonder if one of the admins could look into my issie and assistMy HUB has been showing a solid red for like 2 months now and it gets quite hot and breaks connection randomlyI rang customer service in the beginnig of october and explained the...
Resolved! Ordering Wifi pods?
Hi hoping for some assistance on the process of ordering Wifi pods. Been through my account on Desktop, it said download the Connect app and do a scan. I've done that and found a few bad spots in my house but I can't seem to find any option to order ...
