Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Resolved! tp link wifi extender not connecting
morning, I've recently joined virgin, my wifi is pretty good inside my house it drops when I go into the garden , I've got a tplink AC750 wifi extender that I was hoping to use to boost the signal around the garden when I'm out there,I can't get it t...
Hub3 overheat
My hub has a solid red light. I have switched it off and done a factory reset today and a couple of weeks ago but nothing has changed. It is not in a particularly warm room and well ventilated
Resolved! Pre & Post RS Errors - Is this Healthy?
Can anyone advise whether the below are good/bad/to be expected. I am on M350 (in Modem Mode) and over the past 6 months have noticed a decline from our usual 75Mbps D/L speeds to regularly only getting 25Mbps (I would LOVE to think we ever got clos...
No internet service for almost a week
No internet service for almost a week, many calls later and online chat to be told nothing about what’s going on, was told on Saturday it would be resolved by Sunday night at the latest, it’s now late Monday. Someone at virgin needs to pull their fin...
Renewal offer was not met, 264mb for 24 pounds but I am paying 55 pounds
   Got offered 264mb for 24 pounds so that I wouldn’t leave virgin media, now they refuse to give it to me.Hello, we had to move houses in may 2024 and I decided it was a good chance to get a new contract with another provider as my contract with vir...
Regular dropped packets while gaming & T3 timeout errors
Hi all,Hoping I can get some help here as I have tried to use the online service checker and keep getting sent round in circles with rebooting the hub / factory resetting which hasn't resolved the issue.We have recently moved into this house a couple...
DHCP issue Hub 4 - any pointers?
Hello, starting June 28th, my internet connection has been incredibly patchy, both for wired and wireless devices. Numerous ip conflicts are occuring on several PCs , which leads me to suspect the router or upstream are at fault. Rebooting the HUB 4 ...
Resolved! Constant Red Light on Hub3
Not sure if it is the warmer weather, but I have the same issue as lots of others on this forum.My hub3 started having a constant red light that I cannot get rid of with a reboot or factory reset.Looking at the other posts, the router is overheating....
Virgin Media Broadband Issue
Hi All,This is a last ditch effort to get to any conclusion on what is currently happening with my broadband,It all started around the 7th/8th of this month, i would just randomly have hundreds of disconnects throughout the day, i contacted virgin me...
Resolved! Internet keeps dropping out intermittently for a few seconds via Ethernet & WiFi.
Hi,Tried to phone up and got through all the steps but still having an issue mostly in the evenings where WiFi seems to drop for about a minute then come back. Issue is on cables and WiFi. Router restart and factory reset have not fixed issue. Postin...
