Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Resolved! Longer Router Cable
I need to re-position my Router/Hub but the supplied cable is not long enough. Do VM supply a longer cable that I can purchase? The existing cable is not even 1m and just about allows the router to be sat on my desk; I need to move it to the other si...
Hub 4 Settings unresponsive - white screen
This seems to be a common problem with the Hub 4Start with 60 second reset - hub boots up. At this point I can log in to the admin portal and make adjustments. Then leave it for about 24 hours and try to log in again. Accepts the password and then ju...
Resolved! Is this normal?
Hi All, just had my 1 gig installation yesterday, 1st time with Virgin, and i noticed that they fibre optic cable coming into my house has been stripped of its shielding...and it exposed to the elements....is this normal?. Not sure if i should get th...
Resolved! Essential work in NE6 4DY NewcastleUponTyne. ..
Hi I received a Text saying essential work would be done in my area on October 17 today & I might lose my services..Atm I have no wifi, I haven't rebooted yet as I'm at work..I was just wondering is this Essential work completed yet?Thanx..
Resolved! Being charged for WIFI Pods?
Hi: Am being sent a WIFI pod after having trouble with TVs and Laptop. Spoke to an agent and after somewhile agreed to send out a pod. Received notification that it will arrive on Monday/ In the notification it says there will be a charge of £40 for ...
Red led on sh3
NelloSince about 3pm today, ( 20 Oct 2024) , the Superhub 3 is on a constant red led. Have reset the box many times, phone virging, and they say no issues. The box has more than adequate airflow. It was good last night and this morning.When trying to...
Hub keeps dropping Wi-Fi signal
Been with Virgin for the last year and the Hub 5 has been brilliant. Recently it’s started dropping the signal for no apparent reason. Every couple of hours the signal disappears for 30 seconds then comes back. Tried the usual rebooting and checked t...
Re: Wifi router light permanently on red.
Hi I have had the same issue, red permanent light on router rebooted numerous times. Internet is very hit and miss, thanks
Connected but no Internet - only Chromebook!
I feel sure that this has to be something to do with Chromebooks, as it has now happened with two different (brands of) chromebook devices and with nothing else on our network.Randomly and quite frequently, my Chromebook loses the ability to talk to ...
Resolved! Is this a good connection..appreciate your feeback
Hello allThis is a typical monitor for me...is this bad???. I have seen some people with a smooth green. Approaching nearly 5 years with VM and next renewal in few months. Connection has always been stable and I have been using my own router since 2n...
