Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Coax extension
Hello, I have installed a new coax cable within my home to relocate my router, the cable is run from the isolator to a wall socket. A total of 5M at most. When I move the router to the new location, I can’t get an internet connection. The cable tests...
Intermittent Connection
I've been getting intermittent connection issues the past few weeks. I'm losing my virtual desktop connection. The broadband monitor shows it's dropped out and latency is spiky.Up until September, I had a great connection. I managed to negotiate a di...
Moving home and my broadband has been disconnected a week early
I initially spoke online to get my broadband moved over on the 19th of October. I rang back to get this delayed to the 25th which was confirmed by the customers service agent. Suddenly it seems like my internet has been disconnected at 00:15 and I c...
Need to order a second WiFi pod
HiI’m on the M250 Volt deal. I got a first WiFi pod for our kitchen and that’s doing ok (although the download speed is only 140 mbps compared to 250+ by the hub).After trying to connect in a new bedroom,I have used the VM Connect app and scanned my ...
Broadband cable not buried
Broadband installed yesterday and the technician told me someone else would be coming out the same day to bury the cable that is currently lying from the source point that goes across the front lawn to the house. He said it would be the same day as i...
Sam Knows (or does he?)
Using VM Connect scanning tool with Sam Knows hsows Hub speed 137Mbps and WiFi speed 139 Mbps but green bands on dials below results, assuming they are to same scale, would suggest a wifi speed more like 39Mbps.Am I misreading the dials?
Superhub 5 wifi6
I've just signed up for 1 gibabit for another 18 months. I'm going to get a WiFi 6 phone. If there is a virgin employee here can you arrange to send me a superhub 5?
Hub 5x Modem Mode
As a new full-fibre customer, I've recently encountered an issue that I'd like to address. I've realised that I'm unable to utilise my own, expensive, wireless mesh system because the Virgin Media hub provided does not support modem mode. In my opini...
Noisy WiFi Pod
Hi, I have two WiFi pods, one works fine the other is very noisy and gets pretty warm, I have unplugged it for safety concerns, how do I resolve this??
Wifi dropping out constantly
This has been happening for the last 4-5 months, wifi drops out multiple times every day. Tried resetting router (back to factory settings as well). Still does it. New router required? Trying to get through to speak to a human is impossible these day...
