Hey everyone! Exciting news! We're on the lookout for enthusiastic Virgin Media O2 customers to be part of our Beta testing group for the Priority app. The goal is to help us find any issues and continue to improve our app’s performance. What's i...
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Had a lot of these errors come in around midnight after I had already hit the hay. Now getting no upstream or downstream this morning, Online tool says and issue with my hub but I've checked everything and all seems to be fine and connected.Any sugge...
We have complained about poor WiFi coverage in whole house, Virgin agreed to send a Engineer to look into this, the Engineer recommend at least 4 Pods to be provided so the whole house has WiFi, we have been waiting 3 years and still no Pods or updat...
I ordered a new Gig1 router yesterday, I have a reference number but nothing is appearing in the orders tab, how do i fix this?
Hello, For the past 2 days, the wifi in my flat has been horrendous. This is something that we have always struggled with; it's a 60s build and the walls are thick. We have 2 pods around the flat and this has always been sufficient. Now, in the room ...
Hello,I am having constant, repetitive problem with broadband dropouts/outages at exactly midnight. This has happened at exactly 12am like clockwork for 4 nights running as follows12am - 10:30am12am - 5am12am - 3:30am 12am - 4amCould anyone tell me h...
Hi we just got a new hub 3 as we had the solid red light but now our pod upstairs won't connect, it flashes white but when I scan through the app it can't find it. The engineer said just switch it on and it will connect after a short time.
I have had a solid red light on my hub for a few weeks, then last night I had no internet so I reset it but the red light stayed on. I’ve read it may be an overheating issue and may need to be replaced. Can someone help please?
I need to re-position my Router/Hub but the supplied cable is not long enough. Do VM supply a longer cable that I can purchase? The existing cable is not even 1m and just about allows the router to be sat on my desk; I need to move it to the other si...
It's a joke this I never had a issue with BT apart from we couldn't get over 30mb in my area so tried virgin and it's been down a lot and it seems to be for hours or days I've got no internet now and they need to send someone out and first told me Sa...
Hi, not sure if anyone has a similar experience, but I've always used my hub 5 in modem mode, had it for about a year without any issue, randomly it has swapped back to router mode and trying to switch it back into modem mode it just hangs at the scr...
