POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
I am having ongoing problems with my broadband. I have been told I need a new pod but have just done test on realised and both download and upload are slow. VM have said they are monitoring but wifi has cut out twice this morning already.
Hi,At very random times I lose service for a few minutes. This doesnt happen everyday or every week, it happens very randomly. Looking at the hub 5 logs I see this message "16 consecutive T3 timeouts while trying to range on upstream channel 8". Look...
About for no reason about ten am the whole broadband all went off in bedroom and living room.Not only that I couldn't watch any TV as a sign came up every ten seconds.Im supposed to have 556mb so all afternoon I messed about with wires got to checkin...
I currently have virgin media in my house with the 3 free boosters and it is working great.We are now having a home office built in the bottom of the garden which will require internet access. Due to its construction the current WiFi wont reach. we a...
Hello I am facing the exact same issue. A solid red line on the hub despite resetting. Please can you help.
Hub 3 intermittently loses WiFi and starts up again. It has shown yellow flashing light and blue light over last couple of days. This afternoon it also showed red light flashing but has now returned to white. VM think it is connected to faulty pod bu...
Hi how do I go about ordering a WiFi booster for my kitchen. So that we can use the WiFi just outside in the garden.
I note from a message on the connect app there are current issues with the HUB5 and Connect app, but my Connect app will not connect to my Hub 4 even when sitting at the side of it.Responds with 'Hub not found'.or ‘we can’t find your hub.Also ‘someth...
A week ago I had a problem with Internet and since then my router shows red lights. Internet is fine again though . So I tried the suggestions I found on the Virgin website which explained me that my router is just too hot, but nothing helped. The ro...
How do I get a replacement hub and power plug sent out without an engineer visit?there is a power issue with my hub 4, the power brick light just pulses, unless I switch the hub off using its little switch, then the little green light goes solid agai...
