Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
permanent red light on hub3
I have tried leaving the router off for 20 minutes and rebooted twice but still have permanent red light. Do have Internet atm. Router is possibly over 10 years old
How to order WiFi pods?
Like other customers, I have a WiFi blackspot as confirmed by the Virgin Media connect app. Always below 30mbps. However, the app does not then give the option to order a WiFi pod, as it apparently should. It directs me here for help, where I've had ...
Resolved! poor signal and needs a cable repull
I have an issue with poor signal and needs a cable repull. This has been booked and cancelled 5 times over the last 3 months and the next appointment is scheduled for mid October. I have put up with poor speeds and needing the occasional reboot patie...
Disney plus not loading
Since Disney plus updated app unable to use app on wifi only when switch to 4g on mobile.
Packet loss, internet dropping out and thousands of post-RS errors per day
Hiya,I was hoping someone on here could help with this! I'm having realtively frequent issues with my Hub 3 in modem mode - I keep seeing high packet loss or the internet drops out all together for a few seconds from time to time. I have done the oft...
Constant small packet loss dips in SS2
For the past week ive been getting persistent little spikes in packet loss and I am noticing it ingame.Is there currently an issue in my area, no point in calling up as I never get anywhere and now the tech support has business hours so if my interne...
Constant problems with ethernet connection - New Hub
Hi All - I am still experiencing a lot of problems with 1G package.Approx month or two ago I received new Hub5 as old one just broke down. Things were bit better for few weeks but then recently online gamming became again - IMPOSSIBLE!!! I noticed th...
Resolved! Red light always on - V3 Router
Since installation 1yr ago, my Virgin V3 router has displayed a permanent red light. The installer didn't seem bothered by it. Anyway, reading the forum it seems that this indicates overheating. What should do?
Outage DY8
I lost all services at 13.05 today. No tv or broadband. According to your great customer services the flashing red light on my hub 5 means it is over heating and that is why I have no tv or broadband pmsl... both tv boxes showing s101 because they h...
low device signal strength on Hub 5
So, having rebooted my Hub 5 following a broadband upload speed boost, I ran a network check on the hub and was told there were WiFi Issues. The upshot is that two devices were flagged as "The device has low signal strength, please move it closer to...
