POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Hi Sabrina_B Sorry to attract your attention like this, but I think private messaging has timed out, and I wasn’t sure what to do. The TVs have been working well, but the WiFi is still patchy. I think you were going to send me a third pod but I don’t...
The broadband for my area goes down about once a week. However, I can't get anyone to fix it properly. When I go onto the status page on VM website it says everything is fine and only allows me to book an engineer visit. Given once again all the neig...
I’ve seen a similar issue reported but not resolved. Hub 5 has been refreshed and rebooted phones switched off and back on all the easy stuff but the wifi keeps dropping. Worked well for years just started happening 2 days ago Virgin apps say everyth...
Hi,I keep getting intermittent outages over the last few months. Checking online with the status checker mentions that there are no issues in our area (which I understand only applies to there being a major outage). Checking the modem (Hub 3), it men...
Cannot get my VM Connect App to find my Hub 4.
I’ve just upgraded to Gig1 with a new Hub 5 delivered. Every WiFi device is working correctly but the MacBook Air has a major issue loading any website, once a website is loaded (30s) you can navigate within the website instantly. Everything worked p...
Right now I'm paying nearly £70 per month for a service that is less reliable than the dial-up modem service I had at the end of the last century.A cost increase of 8% has coincided with a 98% degraded connection.Symptoms: HUB3 red light on permanent...
Hi my cable was cut today by avonline network engineers trying to connect another property..they had problems pulling the cable through so cut what they thought was right cable but cut mine instead..had I not been home I would not have known but I n...
Hi, I have a Hub3. Had this issue for a while but it's becoming more frequent and therefore more frustrating.It can affect any device, but usually our phones or laptops. It was for this reason, I had ethernet connection installed upstairs via a split...
My Hub4 is giving many problems since a power cut on Friday 1. Will not connect to WiFi Pods.2. Unable to connect to the settings menus in the Hub4.3. Once I change the WiFi name from default VMxxxx I can no longer find it using the VM Connect App.I ...
